Shipping policy
At Fulgenix, we strive to process and ship your orders as quickly as possible. Please review our shipping policy below for important details.
Order processing.
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping rates and delivery estimates.
Lower 48 United States and Canada:
- USA standard ground shipping: $9.95 USD
- Canada standard ground shipping: $14.95 CAD
- Estimated delivery time: 5-7 business days
Expedited shipping:
- Rates vary based on carrier and service selected
- Estimated delivery time: 1-3 business days (depending on location and service)
Alaska, Hawaii, and remote territories:
- Preferred carrier rates apply
- Delivery times may vary
International shipping:
- Preferred carrier rates apply
- Customs fees, duties, VAT, and local taxes may be charged upon delivery and are the responsibility of the customer
Important notes.
- Delivery times are estimated and not guaranteed. Actual delivery times may vary.
- Holiday seasons and severe weather events may impact processing and delivery times.
- For international orders, customers are responsible for any customs fees, duties, taxes, or additional charges imposed by their country.
Order tracking.
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking information to become active.
Questions or concerns.
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at support@fulgenix.com.
We appreciate your business and thank you for choosing Fulgenix for your pet's digestive health needs.